Refund Policy

1. Refund Eligibility

Refunds may be requested within 7 days of purchase under the following conditions:

• Proxy service is non-functional or significantly degraded
• Service does not match the purchased specification
• Technical issues prevent normal usage

2. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after successful delivery
• Violation of our Terms of Service
• Proxies that have been extensively used
• Purchases older than 7 days

3. How to Request a Refund

To request a refund:

1. Submit a support ticket through your dashboard
2. Provide your order details and reason for refund
3. Our team will review within 24-48 hours

4. Refund Processing

Approved refunds are processed within 5-10 business days and returned to the original payment method.

5. Partial Refunds

In some cases, we may offer partial refunds based on usage and circumstances.

6. Deposit Refunds

Account balance deposits are refundable within 30 days if no purchases have been made.

7. Contact

For refund inquiries, please contact our support team through the dashboard ticket system.